Refund policy
Returns, Refunds & Exchanges
Your satisfaction is important to us.
Due to the nature of human hair products and hygiene considerations, we can only accept returns or exchanges on items that are unused, unworn, unaltered, and in their original packaging with all tags and security seals intact.
Return Window
Return requests must be submitted within 3 working days of receiving your order. Kindly note that customers will be liable for shipping fees of any return being made.
Non-Returnable Items
For hygiene reasons, we cannot accept returns for products that have been:
- Worn
- Washed
- Customized
- Cut
- Colored
- Altered in any way
- Missing original packaging or security seals
Damaged or Incorrect Orders
If you receive the wrong item or your order arrives damaged, please contact us within 24 hours of delivery with clear photos so we can resolve the issue promptly.
Refunds
Once your returned item has been received and inspected, eligible refunds will be processed to your original payment method. Original shipping charges if applicable are non-refundable.
Our goal is to ensure every customer shops with confidence, and we’re always here to help before and after your purchase.